Resume
Experience
May 2019-July 2020
Outbound Caller
Morgan Fidelity Associates
Florida, USA
I'm an outbound caller or an appointment setter calling people from the age of 64 and above.
I'm calling customers about their insurance and pre-qualify them
Offering them options that will save money and improve their coverage.
November2017-May 2019
Legal Assistant
Maulion Law Firm
Taal, Batangas
Welcoming clients in person or over the phone, answering their inquiries in terms of legal fees and documents.
Manage the schedule of the lawyer and book appointments for the client.
Editing and analysing the information give to maximise the time of the lawyer.
December2016-November2017
Outbound Collections Agent
The Results Company
Marauoy, Lipa City, Batangas
Calling clients or customers about their radio subscription in their vehicles, or their portable radio.
Collecting payment and updating card information to avoid service interruption.
December2014-April 2016
Customer Service Representative
Teletech Lipa
Robinsons, Lipa City, Batangas
Providing phone, email, and chat support to the customers of a telecommunications company in Australia.
Answering inquiries, resolving issues, providing modification and plan options
Assuring that the customers' issue has been resolved and satisfied with the service.
April 2014-October2014
International Training
The Greenbrier
White Sulfur Springs, West Virginia, USA
Providing assistance to the guests such as providing menus, answering questions, and offering suggestions.
Explain as well the details of the menu and caters guest with distinct dietary needs.
Education
2010-2014
De La Salle Lipa
Bachelors of Science in Tourism Management
Lipa City, Batangas
2006-2010
Our Lady of Caysasay Academy
Taal, Batangas
Professional Development
Trained for freelancing / General Virtual Assistant under FVA Academy
Professional skillset
Calendar Management
SEO
Social Media Marketing and Management
Email Management
Transcription
Cold Calling/Appointment Setting
Data Entry
Customer Service (Phone, Chat and Email Support)
Language
English (native)